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Errors when Registering an account #346

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xrfez opened this issue Feb 28, 2023 · 9 comments
Open

Errors when Registering an account #346

xrfez opened this issue Feb 28, 2023 · 9 comments

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@xrfez
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xrfez commented Feb 28, 2023

I have been trying to register an account.
When I input the information I am told an unknown error has occurred.
When I click the verify link from my email I am told Invalid Ident Hash.

Nickname xrfez

@ringabout
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ringabout commented Feb 28, 2023

I cannot find the account name https://forum.nim-lang.org/profile/xrfez Probably you might try to register again.

@xrfez
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xrfez commented Feb 28, 2023

I am seeing the same.

Invalid Ident Hash

What does Invalid Ident Hash mean? Do I need to try different email / username? Also if I input my email to reset password it says It is not found

@ringabout
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ringabout commented Feb 28, 2023

@xrfez Hello, it seems that others has encountered the same issue as you. I will ask other mods for ideas.

ref #253
ref #241

@ringabout
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ringabout commented Feb 28, 2023

I'm not sure the meaning of "invalid ident hash", here is the offending line

raise newForumError("Invalid ident hash")

when you delete your account the nick remains taken. It's a bug.

Probably try again with another nickname?

@xrfez
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xrfez commented Feb 28, 2023

@ringabout Another Nickname fixed it, but I don't see how I could have deleted my account that I never had. I had tried to use the same credentials over the years... unsuccessfully. It was the gmail bug back then I think. Maybe sql held onto something it shouldn't have while that stuff was being ironed out. Thanks for the effort.

@pietroppeter
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I'm not sure the meaning of "invalid ident hash"

let newIdent = makeIdentHash(name, row[0], epoch, row[1])

the line above creates the newIdent using name, password, salt and epoch. Assuming name, password and salt are not changed (name I think shoud be the nick, password and salt come from db), I imagine the issue might be in the epoch. Next step would be to identify were the api call parameters (especially ident and epoch) come from to see how they could have changed.

I think there might be a bug hidden somewhere that comes up only in specific workflows.

@erdian718
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How did you solve the first problem? @xrfez
When I input the information I am told an unknown error has occurred.

@xrfez
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xrfez commented Nov 8, 2023

How did you solve the first problem? @xrfez When I input the information I am told an unknown error has occurred.

@erdian718 I suggest you reach out to an admin on the Discord. I think they can manually set you up.

@ringabout
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ringabout commented Mar 29, 2024

related #218 #266 #349

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